Privacy policy

PRIVACY POLICY

Sticky Print Pixels

1. Who We Are

This Privacy Policy describes how Sticky Print Pixels (“we”, “us”, “our”) collects, uses and protects your personal data when you visit or make a purchase from stickyprintpixels.co.uk (the “Site”).

We are the data controller for the purposes of UK data protection law.

Contact details:
Email: hello@stickyprintpixels.co.uk
Address: 10 Twyning Green, Stoke-On-Trent, ST3 3DN, United Kingdom

2. What Personal Data We Collect

a) Device and Usage Information

When you visit our Site, we automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Time zone

  • Cookie data

  • Pages viewed and interactions with the Site

  • Referring URLs and search terms

Purpose:
To operate the Site correctly, analyse performance, improve usability and prevent fraud.

Source:
Collected automatically via cookies, log files and similar technologies.

b) Order and Account Information

When you place an order or create an account, we collect:

  • Name and business name

  • Billing and shipping address

  • Email address and phone number

  • Payment details (processed securely by third-party payment providers)

  • Order details and transaction history

Purpose:
To process orders, take payment, arrange delivery, provide invoices, communicate with you and meet legal obligations.

c) Customer-Supplied Files and Data

When you upload files or enter information into our customisation tools, we collect:

  • Artwork files

  • Logos and images

  • Text entered into order forms or product customisers

Purpose:
To provide our printing services exactly as requested.

We do not analyse, verify or validate the content of uploaded files beyond what is technically necessary to print them.

3. Business Use

Our services are primarily provided to business customers.

Personal data supplied in the course of a business transaction (for example, business contact details or branding assets) is processed solely for the purpose of fulfilling that transaction.

4. Lawful Bases for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Performance of a contract – to fulfil your order

  • Legal obligation – accounting, tax and fraud prevention

  • Legitimate interests – operating and improving our business, preventing misuse

  • Consent – where you have explicitly opted in to marketing or cookies

5. How We Share Personal Data

We only share personal data where necessary to operate our business. This includes sharing data with:

  • Shopify – our ecommerce platform

  • Payment processors – to securely process payments

  • Courier services (e.g. Royal Mail) – to deliver orders

  • Operational apps and services (such as order-customisation or fulfilment tools)

These providers only receive the information necessary to perform their role and are required to protect your data.

We may also disclose personal data where required by law or to protect our legal rights.

6. International Transfers

Some of our service providers (including Shopify) process data outside the UK.

Where data is transferred internationally, appropriate safeguards are used, such as:

  • Adequacy regulations

  • Standard contractual clauses

7. Marketing Communications

We may contact you with information about our products or services if:

  • You have opted in, or

  • You are an existing customer and the communication relates to similar services

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link provided.

8. Cookies

We use cookies and similar technologies to operate our Site and improve your experience.

Types of cookies we use:

  • Essential cookies – required for the Site to function

  • Analytics cookies – to understand how visitors use the Site

  • Marketing cookies – used for advertising and remarketing (where consent is given)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

9. Data Retention

We retain personal data only for as long as necessary:

  • Order and transaction records are kept for legal and accounting purposes

  • Uploaded files are retained only as long as operationally required

  • Marketing data is retained until you opt out

10. Automated Decision-Making

We do not carry out automated decision-making that has legal or significant effects on individuals.

Our ecommerce platform may use limited automated tools for fraud prevention, such as temporary IP or payment blocking, which do not produce significant legal effects.

11. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure where applicable

  • Restrict or object to processing

  • Data portability (where relevant)

  • Withdraw consent at any time

To exercise your rights, contact us at:
hello@stickyprintpixels.co.uk

12. Children’s Data

Our Site is not intended for individuals under 18, and we do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The current version will always be available on our Site.

14. Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint/

This Privacy Policy was last reviewed in December 2025.