Refund policy

RETURNS, REFUNDS & SHIPPING POLICY

Sticky Print Pixels

1. Business Use

Our products are custom printed and supplied primarily for business and professional use.

Most items sold by Sticky Print Pixels are custom-made to order, using customer-supplied data, artwork or configuration choices.

2. Custom Products – No Returns

Due to the nature of our services:

  • Custom, personalised and made-to-order products are non-returnable

  • We do not accept returns for change of mind

  • We do not accept returns for errors in customer-supplied content

This includes (but is not limited to):

  • Personalised labels

  • Custom text or data entry

  • Uploaded artwork

  • Compliance, wording or layout choices made by the customer

This applies whether you are a business or private individual.

3. Order Changes and Cancellations

Orders are sent to production shortly after being placed.

  • Once production has started, orders cannot be changed or cancelled

  • If you contact us before production begins, we may cancel the order at our discretion

Where a cancellation is possible:

  • Refunds will be issued minus non-refundable payment processing fees

4. Faulty or Incorrect Items

Please inspect your order immediately upon delivery.

If you believe there is a printing defect or you have received the wrong item, you must contact us promptly with:

  • A clear description of the issue

  • Photographic evidence where applicable

Where a genuine fault is confirmed, we will offer:

  • A reprint, or

  • A refund, at our discretion

We do not reprint or refund for:

  • Design errors

  • Spelling or wording mistakes

  • Compliance issues

  • Information supplied incorrectly by the customer

5. Exchanges

As products are custom-made, we do not offer exchanges.

If you wish to order a revised version of a product, a new order must be placed.

6. Shipping

We ship using Royal Mail Tracked services, including Tracked 24 and Tracked 48.

  • Shipping options and prices are displayed at checkout

  • All services are fully tracked and compensated

  • Delivery confirmation includes photo evidence where available

Processing and production times apply to all orders and are separate from shipping times.

Our current lead times are displayed on the homepage of our website.

7. Lost Parcels

In the rare event that a parcel is lost in transit:

  • You must notify us as soon as possible

  • Loss claims must be made within 80 days of dispatch, in line with Royal Mail’s claims window

Once a claim is approved by the courier, we will arrange a replacement or refund as appropriate.

8. Sale Items and Gift Cards

  • Sale items are non-refundable

  • Gift cards are non-refundable

9. Contact

For any questions regarding returns, refunds or shipping, please contact:

hello@stickyprintpixels.co.uk